988bd's Privacy Policy

Introduction & Scope

988bd (referred to hereinafter as "we", "us", or "the Platform") is a trusted online gaming and betting service provider in Bangladesh. We take the privacy of all our members very seriously and are fully committed to keeping your personal information secure.

This Privacy Policy describes what information we collect when you use 988bd's website, mobile application, or any other digital channel, how we use it, who we may share it with, and how you can maintain control over your information.

By using our services, you are considered to have agreed to the terms described in this Privacy Policy. Please read the policy carefully. If you do not agree with any part of this policy, we ask that you refrain from using our services.

Information We Collect

988bd collects information from you in various ways. The information collected is generally divided into two categories: information you provide directly and information collected automatically.

Purpose of Information Use

988bd uses your collected information only for lawful and necessary purposes. We never use your information in an unauthorised manner.

• Account management and identity verification: Your personal information is used to create and manage your account, ensure its security, and complete the Know Your Customer (KYC) process.
• Financial transaction processing: Your payment information is used to complete deposit and withdrawal processes and to maintain transaction records.
• Customer service: Your information is used to help resolve your complaints, questions, or issues and to provide accurate information via live chat and email.
• Security and fraud prevention: Your transaction and login information is analysed to detect and prevent unauthorised account access, financial fraud, and suspicious activity.
• Service improvement: Information is used to analyse your usage patterns in order to improve the platform experience and add new features.
• Legal compliance: Your information is used where necessary to comply with applicable laws, regulations, and guidance from regulatory bodies.
• Communication and notifications: Your contact information is used to share transaction confirmations, security alerts, and important service-related information with you.

Information Sharing & Disclosure

988bd does not sell or rent your personal information to third parties. However, limited information sharing may be necessary in certain circumstances:

Cookies & Tracking Technologies

988bd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause specific parts of our service to not work correctly.

Data Security Measures

988bd has adopted modern technical and organisational measures to keep your information secure. Our security framework is divided into the following layers:

• SSL/TLS encryption: Our entire platform is protected by SSL encryption. All data exchanged between your browser and our servers passes through encrypted channels, fully protected from third-party interference.
• Two-factor authentication: Two-factor authentication is provided for account login as an additional layer of security, preventing unauthorised access.
• Server security: Our servers are housed in high-security data centres equipped with firewalls, intrusion detection systems, and regular security audits.
• Internal access controls: Our staff have limited access only to the information necessary to perform their duties. All data access is logged and monitored.
• Regular security reviews: Our security team regularly conducts vulnerability assessments and penetration tests to ensure our systems remain secure at all times.

While we make every effort to protect your information, no organisation can guarantee complete security when transmitting data over the internet. We therefore recommend that you always use a strong password and never share your login details with anyone.

Data Retention Period

988bd retains your information only for as long as necessary. Different retention policies apply to different types of information:

Your Rights & Controls

As a member of 988bd, you have several important rights over your own personal information. We are committed to respecting these rights:

• Right of access: You may request at any time to find out what information we hold about you. We will provide this information within a reasonable timeframe.
• Right to rectification: If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update most information yourself in your account settings.
• Right to erasure: Where there is no legal obligation to retain it, you may request that your personal information be deleted. We will take the appropriate steps following your request.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted, for example if you raise a question about the accuracy of the information.
• Right to data portability: You may request a copy of your stored information, which will be provided in a common, machine-readable format.
• Right to opt out of marketing communications: You may request at any time to stop receiving promotional emails or messages from us. Transactional and security-related messages are not included in this.

To exercise any of these rights, please contact our support team via live chat or email. We are committed to responding to your request within a maximum of 30 business days.

Protection of Minors' Information

988bd is strictly committed to protecting minors. Our services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from anyone under the age of 21.

An age verification mechanism is in place during the registration process. If we are informed or become certain that a minor is using our services, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us immediately.

Policy Changes & Updates

988bd may change or update this Privacy Policy from time to time. Such changes may be necessary due to expansion of service scope, legal changes, or technological developments.

For significant changes, we will notify you by email or through the platform. The "Last Updated" date at the top of the policy always indicates the date of the most recent change.

Continued use of our services after a change is made will be considered as your agreement to the updated policy. We therefore ask that you visit this page periodically.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week to assist you in Bengali and English.

We take every complaint seriously and are committed to taking the necessary steps after a thorough investigation. Your privacy is not merely a legal obligation for us — it is the core foundation of our service.